Privacy Policy

Effective Date: August 29, 2025

At EIMG AI, we take your privacy seriously. Please read this Privacy Policy to understand how we collect, use, and share your personal data. By using or accessing our Services, you acknowledge that you accept the practices and policies outlined below, and you consent to our collection, use, and sharing of your information as described in this Privacy Policy. Remember that your use of EIMG AI's Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms not defined in this Policy have the definitions provided in our Terms of Service.

What this Privacy Policy Covers

This Privacy Policy covers how we treat personal data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws. This Privacy Policy does not cover the practices of companies we do not own or control or people we do not manage.

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Categories of Sources of Personal Data

We collect Personal Data from the following sources:

• You: When you provide information directly to us, such as when you create an account or interact with our Services.
• Automatic Data Collection: When you use the Services and data is collected automatically through Cookies and similar tracking technologies.
• Third Parties:
  • Vendors: We may use vendors for analytics, customer support, or lead generation.
  • Advertising Partners: We may receive data from partners who assist in marketing or promotional services.
  • Social Media Platforms: When you log in using social accounts.

How We Use Your Personal Data

Our Commercial or Business Purposes for Collecting Personal Data include:

• Providing, Customizing, and Improving the Services: This includes account creation, processing transactions, fulfilling your requests, providing support, and personalizing content.
• AI Features and Image Generation: Processing your prompts and generating images, improving our AI service quality.
• Fraud Protection and Security: Ensuring the integrity of the Services and detecting or preventing security incidents.
• Marketing and Communications: Sending promotional emails, responding to inquiries, and notifying you about EIMG AI's Services.
• Legal Obligations: Complying with laws, regulations, and legal processes, enforcing legal rights, and responding to claims or disputes.

We will not use your Personal Data for materially different purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the following categories of service providers and other parties:

• Service Providers: These help us provide the Services or perform business functions. They include hosting, security, customer support, payment processing, and analytics providers.
• Payment Processors: Our payment processing partners, including Stripe, Inc., collect and store your payment card information. Please see Stripe's terms of service and privacy policy for more details.
• AI Model Providers: Such as OpenAI, Replicate, etc., for processing image generation requests.
• Business Partners: We may share data with businesses you interact with or companies we partner with to offer joint promotions.
• Parties You Authorize: You may authorize third-party services or users to access your data, such as social media platforms or other integrated services.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or other transaction in which a third party assumes control of our business, your Personal Data may be transferred. We will notify you if this happens and your data becomes subject to a new privacy policy.

Data Security and Retention

We use appropriate security measures to protect your Personal Data from unauthorized access, use, and disclosure. However, no method of transmitting or storing data is completely secure. We retain Personal Data as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

Specific retention periods:

• Account data: During active account period and 90 days after deletion
• Transaction records: 7 years as required by law
• AI-generated content: 30 days after generation (unless you choose to save)
• Analytics data: 2 years from collection

Personal Data of Children

We do not knowingly collect or solicit Personal Data from children under the age of 16. If you believe that a child under 16 has provided us with Personal Data, please contact us at support@eimg.ai.

Your Data Privacy Rights

Depending on your location, you may have certain rights regarding your Personal Data, including the right to:

• Access: Request a copy of the Personal Data we hold about you.
• Rectification: Request that we correct or update inaccurate information.
• Erasure: Request that we delete your data.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to the use of your data for certain purposes.
• Restriction of Processing: Ask us to restrict processing of your data.
• Withdrawal of Consent: If processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at support@eimg.ai. We will respond to your request within 5 business days.

International Data Transfers

Our Services are operated in multiple regions, and if you use our Services from outside your home country, your Personal Data may be transferred to, and stored in, other countries. By using our Services, you consent to such transfer and storage. We ensure all data transfers comply with applicable data protection laws.

Cookies and Tracking Tools

We use cookies and similar tracking technologies to collect and store information about your use of our Services. You can control cookie settings in your browser, but disabling cookies may affect your experience on our site. We use:

• Essential Cookies: Necessary for providing core features of the Services.
• Functional Cookies: To remember your preferences and settings.
• Performance/Analytical Cookies: To analyze usage and improve performance.
• Marketing Cookies: To provide personalized advertising and measure marketing effectiveness.

You can manage cookie preferences through your browser settings or by using the cookie management tool on our website.

California Residents' Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• To know the categories of personal information we collect
• To know the business or commercial purposes for collecting personal information
• To opt-out of the "sale" of personal information (if applicable)
• To not be discriminated against for exercising privacy rights

European Residents' Privacy Rights (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Explicit consent for certain data processing activities
• The right to lodge a complaint with supervisory authorities
• Rights regarding automated decision-making and profiling

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website or sending you a notification. Your continued use of our Services after such changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or your rights, please contact us at:

Email: support@eimg.ai
Website: https://eimg.ai/contact

Thank you for trusting EIMG AI to protect your privacy.